FAQ
LITTLE HAMMOCK™
the little hammock™ is designed and made in the united states with materials that are sourced from around the world.
when lying completely flat, each little hammock™ measures approximately 82 in. (208 cm.) long x 48 in. wide (122 cm.) wide and weighs about 3.5 lbs. (1.6 kg.).
our little hammock™ has a long-lasting design and is good for the environment too - our materials are biodegradable or cruelty-free.
the inner lining is made with 100% vegan fur, and the outer shell is a twill comprised of a 54% cotton/46% lyocell blend.
the inner lining and shell are cinched together at both ends with 100% natural cotton ropes.
the little hammock™ has been designed with special, eco-friendly materials that can withstand a lot of use, but it may need to be cleaned occasionally.
we recommend spot cleaning or handwashing with cold water and hanging it to dry.
cool iron if needed - do not iron the inner faux fur lining.
dry cleaning is an option.
SALES + RESTOCKS
in order to give our customers our very best, we prefer to offer our little hammock™ exclusively through ETSY and our e-commerce platform.
let's hang! follow us on social media or join our little hammock™ family via our e-mail list to get insider access to promos, restock alerts, and more!
USE + SAFETY
yes, we currently recommend a maximum weight limit of 100 lbs. (45 kg.).
no, absolutely not. the little hammock™ is not for kids less than 3 years old.
failure to follow safety warnings could result in serious injury or death.
never place infants and babies in the hammock, never share the hammock with an infant or baby, and never leave the hammock unattended near infants and babies.
the little hammock™ is not for kids less than 3 years old.
it also has a recommended maximum weight limit of 100 lbs. (45 kg.).
kids come in all shapes and sizes, but we find that most kids ages 3-10 years old fall within these safety parameters.
no, the little hammock™ is not designed to withstand outdoor elements (e.g., sun, rain, wind, etc.) and should only be used inside.
HOW TO HANG
you can hang the little hammock™ using either your own mounting hardware or a hammock hardware kit from us.
we recommend hanging the little hammock™ so that its base is no more than 18 in. (45 cm.) off the ground.
kids are short, so hanging it lower to the ground might be best.
do not use extenders or straps to hang your little hammock™.
due to so many variables, there's no clear answer to this question. so sorry!
no, our hammock hardware kits include mounting hardware that is designed to be placed in wall studs only.
but you can actually install any hardware into concrete. however, you will need special tools and screws for this.
FULFILLMENT + SHIPPING
our fulfillment team is always working hard for you! once submitted, your order will be processed in 24-48 hours and quickly sent to shipping.
we offer free USPS ground advantage shipping anywhere in the united states, which includes all 50 states, military bases (i.e., stateside and APO/FPO), and territories.
we offer free USPS ground advantage shipping.
after your order is fulfilled, we will ship your order using USPS ground advantage shipping, which takes about 2-5 business days.
absolutely. you will receive an e-mail stating that your order has shipped as well as a tracking number.
RETURNS + EXCHANGES
yes, we accept returns and exchanges within 30 days of order receipt.
in order to receive a refund or exchange, your items must be unused and without damage (e.g., soil/stains, scratches, odor, wear/tear, etc.).
please note that eGIFT cards are non-refundable/exchangeable.
please send your request using the contact form below.
let us know if you would like to return or exchange your item(s), and be sure to include your order number too!
though the customer received free shipping on their order, the customer is responsible for return shipping.
someone from our team will provide you with these details after confirming you are eligible for a return or exchange.
once your return has been inspected and approved, we will process your refund to the original payment method(s).
funds will be released immediately, but it may take 3-10 business days for it to post to your bank or credit card company.
LOST + DAMAGED ITEMS
unfortunately, we are not liable for any item(s) shipped that are delayed/damaged/lost/stolen in the mail.
the shipping carrier is fully responsible to deliver item(s) on time an in a satisfactory condition.
if your order or return/exchange has been lost in the mail, please contact the shipping carrier directly to resolve the issue.
ORDER CANCELLATIONS
we are very efficient and ship orders quickly, so we cannot guarantee your order will be cancelled.
if your order was shipped, it cannot be cancelled.
if you'd like to try to cancel your order, please let us know as soon as possible using the contact form below.
be sure to provide your order number in the request too!
unfortunately, order cancellations cannot be reversed.
once your order is cancelled, we will process your refund to the original payment method(s).
the funds will be released immediately, but it may take 3-10 business days for it to post to your bank or credit card company.
CONTACT FORM